The customer service is…
Submitted by:
guest-paddler
on 12/27/2023
The customer service is horrible. I am not exaggerating. They don’t answer the phones or return calls. I had a bag lady canoe cover with problems. It was on its last legs and I was willing to pay for the cost of repair or replacement because unit was beyond warranty period. The staff was initially open to working out a solution. We got to the point of “we will send you an invoice tomorrow.” And I never heard from them again. After dozens of attempts on my part to reconnect over a period of about 6 months, via phone and email, I feel obligated to share with others a warning and my recommendation that this company and their products should be avoided. Horrible, complete lack of professionalism
I have just received my…
Submitted by:
BobS50
on 10/4/2020
I have just received my custom canoe bag from Red Leaf Design, formerly "The Bag Lady". It took just over 2 weeks to receive the bag however I have been told it may be longer during their busy season. There are 2 choices of bag materials, and I chose the one which has a greater UV resistance, WeatherMax. The bag is extremely well built with double and triple sewn seams, high quality cordage with hooks to attach the bag to the boat, and still allow for a heavy duty cable lock. The bag is trimmed with a highly reflective band in a few locations so as to increase visibility when you have the canoe on your car. It was very easy to purchase the right bag as they list all manufacturers and models. My Spitfire 13 by Placid Boatworks fits perfectly. When you have a nearly $4,000 boat, a bag of this quality will protect it from the elements whether you are transporting it or just leaving it on the rack. The /weatherMax is the recommended material if you leave your boat in a sunny location.
