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I bought Malone J-Racks in 2004 and the bracket that holds one to the roof rack crossbar split in two on 6/4/2011. I contacted Malone and they immediately sent me a new bracket under their lifetime warranty. It is clear that their product quality has improved since the 2004 model. I am not reviewing the product here. But I am very impressed with the quality of their customer service. I even got to talk to a real live person right away.

I recently purchased a Walden Experience based on all the great reviews. I love the way it paddles, the storage capacity and amenities such as shock cords, paddle holder, cup holder and rear hatch. But I find it super uncomfortable. It is difficult to get in and out of. I am 5'10" 175 pounds. My legs and feet go numb after a short time in the boat. There is simply no room to flex them. I have tried extra padding on the seat and around my feet. My wife has a Dagger Zydeco, which lacks some of the extra features of the Walden. But it's a lot more comfortable.