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Awful quality and product support.

I received my Oru Beach LT kayak, and there was a hole and a soon-to-be-another hole in its bottom. My husband's kayak didn't have a hole but it has a few weak spots that will become holes after 1-2 uses. The material seems cheap and it has many unfinished and sharp plastic edges – my husband hurted his hand while inspecting it because of this hole.

Oru's support is extremely bad. They either reply slow or don't reply at all. After I shipped the defective kayak back to them, they stopped answering my emails. To me, they seem to be a scam company.

I made my order in May. Now it's the end of June, and I have no idea when I will receive the replacement (and whether I will receive it at all.)