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I've had my three Hoisters, two 7800B's for my bikes (Trek road and mountain bikes) and one 7801B for my Thule Atlantis 16 box in use since May ('09). They were easy to install, but I also had read the online instructions prior to purchase and again in anticipation of delivery; I had all three installed in under an hour!

I think these are great units: easy to use, quick, and rugged. All of mine have metal clips... My bikes go up and down almost every day (at least one of them!) I definitely plan on getting another for my SOF kayak once I get it finished!