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Store Policies & Returns

Customer Service & Ordering Info


Is my credit card secure? uses top-notch security through a 3rd party provider. No one can ever access your personal or credit card information.


How much will shipping cost on my order? That depends on the overall weight of your package. The shipping cost is calculated before you complete your order.

How will my order be shipped? uses the US Postal service to ship 99% of the orders. Occasionally, large orders will be shipped via UPS or FedEx.

When will my order be shipped? Orders are shipped Monday-Friday within 48 hours of receipt of your order. If items you ordered happen to be out of stock, you will be notified within 24 hours.

How long will it take to receive my order after it has shipped? sends all of its orders from its headquarters in Michigan, so our typical lead times are below:

Standard Shipping Time
Contiguous US 2-3 days
Alaska and Hawaii 5-6 days
Canada 7-10 days

The USPS is experiencing delays. Shipping times are not guaranteed.

Canadian Orders is based in Michigan but will gladly ship orders to Canada.

Will I have to pay duty on my order? The Canada Border Services Agency is the best source for information on this topic.

How long will it take to receive my order after it has shipped sends all of its orders from its headquarters in Michigan and normal shipping time is 7-10 days to Canada (depending on international customs).

International Orders

Currently, ships to the following countries. This list could change at anytime.

  • US
  • Canada
  • Australia
  • Denmark
  • Finland
  • France
  • Germany
  • Hong Kong
  • Ireland
  • Italy
  • Japan
  • Netherlands
  • New Zealand
  • Norway
  • South Africa
  • Spain
  • Sweden
  • United Kingdom

Returns & Exchanges

Return/Refund Policy

If you are not satisfied with your purchase, simply return the item(s) within 30 days of your purchase for a full refund of the purchase price. All items must be returned in the same condition as they were received. DVD's can only be returned if unopened. Defective DVD's will be replaced with the same product. For orders older than 30 days, please contact for return authorization.
ATTN: Returns
7500 Thornapple River Dr SE
Caledonia, MI 49316

All Clearance Sales are Final!

* Please include the order number and the reason for returning any items.
* Please note that any orders returned after 30 days will be subject to a 20% restocking fee.

Order Errors

If we happen to send you the wrong item, please contact at and we will arrange to have the error corrected at no cost to you.


If you would like to exchange item(s) from your order for a different size or style, please return the item along with your order number and instructions for the exchange to:
ATTN: Returns
7500 Thornapple River Dr SE
Caledonia, MI 49316

* Please include the order number and instructions for the exchange.

Privacy Statement No information received by will be sold or given to any other organization without the authorization of the individual. Exceptions to this are catalog requests completed by users of the web site, which is passed on to the company sending out the catalog only.

Contact Info

If you have any questions or concerns that are not answered above, please contact via email at or by phone 616-891-2998 (Mon-Fri. 9am - 4pm EST).

Please Note: is an online resource for all things concerning paddlesports. However, we don't sell any of the many gear items or boats you see listed and categorized on the majority of our website. We have provided this information for research purposes, but are not in the business of selling canoes, kayaks or other paddle gear. The small online store we do maintain consists only of our t-shirts, hats, paddling DVDs, books and other similar items.

On every canoe, kayak and gear listing page, we have provided direct links to the manufacturers' own website for you to get more information and make contact with them in regards to purchasing their products.