My Quest first came with a hole in the bottom which was damaged by the carrier. I contacted NC and the shipper, had the boat inspected by the adjuster for NC, sent the kayak back to NC, and they sent me a new Quest, which was a step higher finish wise, at no extra cost. Talk about beautiful!! I have paddled on smooth lake water, and on water with two foot waves plus, 25 mph wind, and am very satisfied with handling, comfort, and speed. Thanks NC for a well engineered craft.