After using this dry top around 36-40 times in one a year, it started to get water into the sleeve areas as well as a friend of mine who had his about 4 months longer than mine. Contacting Stohlquist was easy, customer service was friendly and helpful. I followed the instruction they gave me in shipping the drytop back to them. They found the problem and shipped out a new drytop to both of us. Turn around time was 3-4 weeks. Excellent product warrantee and customer service. This helped get them a higher rating.